Skip to main content

FAQ/Research Help: Home

Check out our FAQ page covering renewals, off-campus access, ebooks, and research help.



Have a question regarding library material or research? Click on one of the tabs below. We have an FAQ section covering off-campus access, ebooks, full-text articles and renewals. If you need research help, fill out the form below or click on the "Ask Us" tab to find contact information for all library staff. Feel free to email/call any one of us with questions!



Have a research question?

Click on "Ask a Librarian" ABOVE, to ask us Online

or visit the Research Help Desk!

Spring Research Help Desk Hours:

Mon-Thurs: 7:30am - 11:00pm

Friday: 7:30am - 5:00pm

Call Research Help Desk: 714-966-6382

Text Research Help Desk: 714-589-2406

FAQ/Research Help

How do I access databases and other e-resources from off campus?

  1. Go to the Library homepage
  2. Scroll down to the Databases & Electronic Resources section.
  3. Click on the database of your choice.
  4. You will be prompted for a username and password.
  5. Type your username and password that you use for your Vanguard email.
  6. Now you can begin searching the databases for journal articles and other e-resources.

As a member of the Vanguard University community, you have full access to a host of electronic resources, including databases, journals, magazines, music, images, videos, archives, and e-books. Because these are licensed subscriptions, only current students, faculty, and staff of Vanguard have access to them.

What if I can't access a database? Check the following:

  1. Is your username and password correct? If you are a current student, faculty, or staff member, and you do NOT yet have your VU username and password, please contact the IT Department at (714)-619-6500 to obtain this information.
  2. Can you access your Vanguard University email? Your username and password to access the library databases is the same as the one you use to log in to your email. If you cannot access your email, contact IT. There might be an issue with your username and password. 
  3. Are the caps lock and numbers lock off?
  4. Are you accessing the database directly from the library webpage?

Who should I contact if I have difficulties accessing the databases?

Call our Information Technology Department at (714) 619-6500 or email at

Do I have to log in every time I open my browser?

Yes. You will be prompted for your username and password when you try to access the databases. Once you have logged in, you can use different databases without being prompted for your username and password. If you close your browser, you will need to log in again.

I sent myself the link to some articles, but I can't access the article. Why can't I get to it?

Did you send yourself the document URL or copy and paste the URL in the address box? Unfortunately, the URL in the address box isn't stable. You need to grab the document URL (more information about document URLs can be found here). If you did grab the document URL, the URL should have at the beginning. If it doesn't, try adding the following URL before the document URL:

For example, if the document URL is 

then it would look like this . 

Then you will be prompted to sign in with your VU username and password. More information about document URLs can be found here.

Can I download ebooks? If I can, how?

Yes, you can! You can download (aka "check out") a book for 14 days. Before you can download the book, you have to do two things: create an ebrary account and download software (Adobe Digital Editions if you're planning on downloading to a computer or Bluefire Reader if you're planning on downloading to a smartphone or tablet). For more information click here.

If I "check out" (download) an ebook, does it disappear after two weeks (the checkout period)?

The ebook will not disappear from the device. It will just become unreadable.

Can I renew the "checked out" (downloaded) ebooks?

Yes! You can download the book again for another 14 days.

How many ebooks can I "check out" (download)?

You can download up to 10 books.

Can you help me find the full text of this article?

Try searching our ejournal portal to see if we have access to that journal. The ejournal portal is located on the library homepage underneath the VANCAT search box. Click on the button and input the title to see if we have access to that journal.  You can find a step-by-step guide on searching the ejournal portal here.

Is there any way you can get this book and/or article for me from another library?

Yes we can! The library can try to get a copy of the book and/or article from a sister institution. You just need to email the following information to name, ID #, book title or journal title, article title, authors, and page numbers. Please note that it can take three days to a week for us to get the article, and for books it can take up to three weeks.

How can I renew my book?

You can renew your book by calling the library at 714-966-6381 or by logging into your online account. Directions on logging in to your account can be found here. You cannot renew DVDs or course reserve books online.

How many times can I renew a book?
Students can renew books up to two times. Guests can only renew books once. 

Have a Question? Need Research Help? Contact us!

Call or email the Research Help Desk (call 714-966-6382, submit question to, or email to talk to a librarian, or find the library staff member you wish to contact. You are always welcome to call, email, or stop by the library with your questions!

Pam Crenshaw (Archivist/Director of Library Services)

Pam Crenshaw specializes in answering questions in business and Pentecostalism. She also manages the VU Archives and course reserves. You can reach her at 714-966-6377 or

Elena Nipper (Reference and Instruction Librarian)

Elena Nipper specializes in religion questions. You can reach her at 714-966-6378 or

Mel Covetta (Part-Time Reference and Instruction Librarian)

Mel Covetta specializes in answering questions in business and education. You can reach him at

Christine Cho (Systems Librarian)

Christine Cho specializes in literature questions. You can reach her at 714-966-6376 or

Michelle Schonken (Library Associate)

Michelle Schonken specializes in literature and anthropology questions. You can reach her at 714-966-6384 or

Jack Morgan (Circulation Supervisor)

Jack Morgan is in charge of circulation. Contact Jack with any questions regarding fines, checkouts, overdue items, or library job openings for student workers. You can reach him at 714-966-6380 or .

Steve Valdez (Library Assistant)

Steve is in charge of interlibrary loans, social media, and library events. You can reach him at 714-966-6375 or .